Telco complaints finally drop, supermarkets up the ante on online shopping: Vertical Hold Ep 406

Will the advent of 60 minute pickup windows further change how we shop online — and how do we compare on a global scale? Meanwhile, the TIO says most telcos are seeing complaints go down en masse — are they finally starting to work with consumers, instead of against them? Special guest Finder’s Angus Kidman!

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The checkout assistant on aisle 3… has been replaced with a robot.

Supermarket shopping used to be about trolleys with dodgy wheels, picking the best roast chook out of a manky looking lot and working out how many folded dollar bills you still had left over to pay for it all. In the online age, that’s all changed, but how are Aussie supermarkets taking on global retail giants like Amazon, and what’s the future of this kind of shopping?

Are Aussie telco consumers finally getting a good deal?

Meanwhile, the TIO has put out its latest quarterly report on telco industry complaints. Usually that’s a sign of a big old kicking for the telco sector… but not this time. What’s changed in telco land, and does it mean that the big players are finally starting to actually listen to consumers?

To dive into this week’s big tech news, we’re joined by Finder’s Angus Kidman!

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About Us

Award-winning Australian technology news podcast Vertical Hold: Behind The Tech News dives into the big stories of the week. Joined by Australia’s leading tech journalists every Friday, co-hosts @adam_turner and @alexkidman channel-surf through the headlines in search of the big picture. About/Contact us